Queen Anne Tearoom's Manager

Job description

Company Description BENUGO are looking for a Queen Anne Tearoom's Manager to join the team at Edinburgh Castle. You will be responsible for the overall daily running of the Queen Anne Tearoom As an Team Leader you will receive the following industry leading benefits: - 50% discount across BENUGO venues - Enrolment into the BENUGO pension scheme - Up to 21 days annual leave (dependant on job role) - Access to everyday discounts and communication portal - Meals provided on shift when working within one of our venue Job Description: Lead, motivate and manage a large team in a high-volume service setting · Ensure consistently high standards of customer service · Manage rotas, staffing levels and resources effectively to meet business needs · Work within agreed budgets, controlling costs and maximising efficiency · Monitor and deliver against KPIs to drive performance · Maintain positive rapport with both customers and team members · Ensure the operation complies with company policies, health & safety, and food standards · Proven managerial experience in a similar high-volume hospitality or visitor attraction setting · Flexible with working days and hours, including weekends and holiday...