CC Loan Services Representative

Job description

At Summit Credit Union, we believe financial guidance should feel supportive—not complicated. As a Contact Center Loan Services Representative , you’ll be a trusted partner to our members, delivering exceptional service through every interaction while helping them navigate loan options with confidence. If you’re passionate about helping people achieve their financial goals, thrive in a fast-paced environment, and enjoy building meaningful relationships—this could be the perfect role for you. What You’ll Do (Your Impact): - Deliver Exceptional Member Service by providing prompt, courteous, and comprehensive assistance to members and potential members across multiple contact center channels. - Guide Members Through the Loan Journey by answering questions, explaining options, and supporting members through the application and lending process. - Match Members with the Right Solutions by promoting credit union products and services that best meet their borrowing needs and enhance their financial well-being. - Apply Lending Expertise by using knowledge of consumer lending practices and policies to support sound decision-making while minimizing risk to the credit union. - Collaborate for...