Senior Director, Marketing Operations

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Role Overview: We are looking for a visionary Marketing Operations leader to serve as the strategic architect and AI transformation leader of our GTM engine. This is a high-impact people leadership role that bridges enterprise strategy, MarTech architecture, and the rapid modernization of Marketing Operations through AI. You will be the primary partner to the CMO and VP of Marketing Operations - defining the multi-year vision for a modern, AI-first operating model, leading and growing the team that delivers it, and extending that influence across the broader GTM Operations organization. Every system you architect, every agent you deploy, and every talent decision you make should compound into faster pipeline velocity, sharper attribution, and a measurable ste...