Service Delivery Manager to delive structure and accountability across complex operations

Job description

Service Delivery Manager to delive structure and accountability across complex operations Do you thrive on building lasting partnerships while driving service quality and delivery that creates real customer value? As a Service Delivery Manager at Systematic, you will be the natural go-to point of contact for our projects, customers, Customer Operations colleagues and vendors — ensuring they experience reliability, transparency, and momentum in everything we deliver. The job: As a Service Delivery Manager you take ownership of service delivery once a project has formally transitioned to operations, and you make sure commitments stay visible, escalations are resolved early, and improvement never stops. Your day-to-day work spans three areas: stakeholder collaboration on customer operations topics, structured SLA reporting and follow-up, and driving continuous improvement in close coordination with all parties involved. This is not a technical role — it is a relationship and governance role, and you succeed by building trust and keeping everyone aligned. Some of your key responsibilities will include: - Monitoring and reporting on SLA agreements - ensuring customers receive timely, ac...