IT Process Lead

Job description

Purpose of the Role As Process Lead for IT Applications, you are accountable for all internal IT processes within the IT Applications domain, overseeing a team of approximately 120 employees located in Hamburg, Porto, and Pécs, …. You drive optimization, standardization, transparency, efficiency, and continuous improvement across all processes to ensure stable, scalable, and future-ready IT operations. With a strong agile mindset, passion for shaping the future, and hands-on leadership, you enable the teams to deliver high-quality IT services and products that support business success. Key Responsibilities: Process Ownership & Governance: - Own, design, and continuously improve all internal IT processes within the domain of IT Applications. - Ensure process alignment across different locations and promote a unified operating model. - Establish clear governance frameworks, KPIs, and performance tracking for all process areas. - Ensure compliance with ITIL principles and internal policies. - Introduce KANBAN Flightlevel - based on Atlassian Jira - as leading methodology to reach transparency and steerability Leadership & Organizational Development: - Lead, inspire, and develop 120 em...