Customer Service Representative - Behavioral Health (Monday-Friday 11:45am-8:15pm EST)

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: CVS/Aetna has an opportunity available for a full-time Customer Service Representative on the Behavioral Health team. This role provides advocate care to assist the member with a clear path to care, claims understanding and resolution, and education on virtual resources. The Customer Service Representative guides the member through their member’s plan of benefits and Aetna policy & procedures, as well as having knowledge of resources to comply with any regulatory guidelines. Position Overview: - Schedule: Monday-Friday 11:45AM-8:15PM Eastern Standard Time ( EST ). - Schedules subject to change at any time with advanced notice due to business need. - Holiday/PTO ( Paid Time Off ) Requirements: As a 24-hour call center operation, w...