Customer Resolution Specialist

Job description

Posting expires: March 26, 2026 Salary range: $47,474 - $63,379: General Description: The Customer Resolution Specialist is responsible for addressing and resolving inbound customer service inquiries for the Department of Watershed Management (DWM). This position performs high-volume public contact and recordkeeping duties related to the operational, financial, and commercial records of water utilities. The role provides accurate and timely information to utility customers and the general public regarding billing, account issues, and service requests. Classification Standards: This classification performs routine to moderately complex customer service functions involving public contact and account management. Candidates should have prior experience in a customer service or call center setting and demonstrate strong communication and problem-solving skills. Work is performed under moderate supervision, requiring the application of established procedures and policies. Supervision Received: Works under close to moderate technical supervision. Work in progress and completed tasks are reviewed regularly for quality assurance, accuracy, completeness, and adherence to established procedur...