Workplace Operations Lead

Job description

The Workplace Team is seeking an experienced Workplace Operations Lead to oversee and evolve our operations in New York, with additional operational support for our Boston site. This role is responsible for the operational excellence of our New York office while driving the development and maintenance of our global workplace standards. The role balances the management of a high-energy office with vendor governance, financial accountability, and project leadership. The position requires a strategic thinker with a hands-on approach to problem-solving and a proven track record of managing complex workplace operations and documentation at scale. This is an essential role with a requirement to be in the office 5 days a week, based in New York City. What You'll Do: Facilities and Vendor Management ● Own end-to-end facilities operations across sites, overseeing both hard and soft services (HVAC, plumbing, janitorial) with a focus on proactive maintenance and rapid resolution of issues. ● Act as the primary point of contact with building management for all building-related issues, and onsite coordination. ● Source, negotiate, and manage local service providers (including catering, pantry,...