Director, Financial Counseling

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Director of Financial Counseling reports to the Vice President of Patient Access and is responsible for the strategic leadership, operational performance, and regulatory compliance of the Financial Counseling and Financial Assistance programs across Beth Israel Lahey Health (BILH). This role oversees managers, BILH staff and vendor staff responsible for patient financial counseling, financial assistance eligibility, insurance education, government program enrollment, and price transparency support. The Director establishes the vision, policies, and operational strategies that ensure patients receive clear and compassionate financial guidance while supporting the organization’s revenue cycle objectives. The Director works collaboratively with Patient Access, Revenue Cycle leadership, Hospital and Professional Billing, Case Management, Compliance, and clinical departments to ensure financial access to care and the accurate application of Financial Assistance programs. This role is responsible for monitoring departmental key performance indicators (KPIs), ensuring regul...