Patient Experience Transformation Leader - Full-Time - Atlantic Health Overlook Medical Center

Job description

Job Title: Patient Experience Transformation Leader Department: Patient Experience: Reports To: Director, Experience Transformation & Consumer Insights Position Summary: The Patient Experience Transformation Leader drives strategic, systemwide improvement efforts that elevate the care experience across all settings at Atlantic Health. This role blends technical acumen in process improvement (Lean, Six Sigma) with a deep understanding of healthcare operations, culture, and empathy. Reporting to the Director of Experience Transformation & Consumer Insights, this leader partners with executives, site leaders, and interdisciplinary teams to convert insight into action. The ideal candidate is a data-savvy change agent who is passionate about healthcare, brings structure and clarity to complex environments, and inspires teams to own and elevate the patient and family experience. Key Responsibilities: - Lead systemwide, high-impact transformation projects aimed at improving the patient experience using Lean, Six Sigma, and human-centered design approaches - Design and implement structured improvement systems that integrate voice-of-the-customer feedback, top-box performance metrics, and e...