Senior Manager Client Relationship

Job description

Role profile: Post Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with operational risk and trade processing (e.g. reconciliations, data solutions & regulatory reporting. Reporting to the Head of Operations of LSEG Regulatory Reporting Solutions, the Senior Manager of Customer Success is responsible for leading the client success strategy across our regulatory reporting solutions. This role ensures that clients receive exceptional support, achieving high client satisfaction, client retention whilst delivering best in class account management and operational excellence. The role also plays a key part in delivering the LSEG’s Product Led, Client Centric strategy. Leadership & Strategy: - Define and execute the customer success strategy aligned with business goals and strategy - Actively engage with Sales and key stakeholders across the business, to understand client and market dynamics, translating insights into actionable objectives - Drive a customer success culture through Operations and the wider organisation - Provide hands on leadership and coaching fostering a high-perfor...