Service Desk Analyst

Job description

Purpose: The Service Desk Analyst serves as the first point of contact for all end users including but not limited to, Store locations, Field Teams, Home office and distribution center staff, Objective: To provide a world class customer experience for the End User by supporting the organization in any and all IT related issues Responsibilities: Attributes: Skills: - Deliver a World Class Customer Experience - Provide Technical support for the End User Tower -- resolving common hardware, software or network related issues through diagnosis, trouble shooting, solutions and documentation. - Provide Stores world class IT support regarding POS, peripherals, LAN, WAN, mobile, web-based applications or any other issues Stores need to support our customer. - Provide Home Office and Distribution center world class IT Support regarding hardware, phones, network, application and web-based applications. - Configure computer and telecommunications equipment and repair as needed. - Answers phone calls and responds to voice mails. - Handle IT related incidents through a ticket que management system driving tickets to resolution with urgency, efficiency and accuracy. - Handle walk up customers to...