Executive Casino Host – Middle Eastern Market (Planet Hollywood Las Vegas)

Job description

The Executive Casino Host increases gaming revenues and profits by cultivating designated customer segments through increased visitation and play consolidation. Creates guest loyalty to Caesars Palace Las Vegas by building lasting relationships with valued gaming customers and effectively utilizing targeted marketing techniques. - Maintain close relationships with targeted guests through regular in‑person and phone contact. - Greet guests on the casino floor and participate in social events, promotions, and special programs. - Anticipate guest needs and coordinate arrangements including accommodations and transportation. - Utilize telemarketing, email, direct mail, and other marketing strategies to drive increased visitation. - Exercise sound judgment and make decisions aligned with company guidelines. - Handle challenging guest interactions with professionalism, composure, and discretion. - Ensure full compliance with all rules, regulations, laws, and internal policies while upholding the highest standards of integrity. - Minimum 2 years of VIP guest services or related hospitality experience. - Proven track record of delivering exceptional customer service. - Strong interpersonal...