Customer Success Manager

Job description

ABOUT THE ROLE: The Customer Success Manager will own and grow strategic client relationships, using data-driven insights to shape customer engagement and influence local business initiatives, with a strong focus on Launchmetrics’ Metrics products. This is an exciting opportunity for a PR or marketing professional looking to break into the tech space with FLB, leveraging their expertise in storytelling, brand strategy, and audience engagement in a more analytical, client-focused role. This role will drive client adoption, satisfaction, and retention across the board. What you’ll do: Be an expert on system functions and features to become a strategic advisor for clients, continuously driving product value and ROI. Understand our customers’ needs and adapt the Launchmetrics’ Metrics products to their day-to-day work. Ensure that appropriate client contacts, documentation, reviews and projects, and risk are added to Gainsight and are kept up-to-date regularly. Lead regular account reviews with clients to ensure proper usage of the system, maintain communication on updates. Gather local client feedback and deliver feedback to product teams and to help prioritise projects and shape prod...