Patient Service Rep (PSR)

Job description

Department: 02300 AMG Libertyville 890 Garfield Rd - Pain Medicine Status: Part time Benefits Eligible: Yes Hou rs Per Week: 20 Schedule Details/Additional Information: M-W-F 8:00am-4:30pm Pay Range: $19.80 - $29.70 Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Greets and accurately registers patients in EMR system verifying essential billing and demographic information. Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently. Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately. Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails. Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate. Schedules future appointments and requisitions, labo...