Night Audit Supervisor

Job description

Description ABOUT US: From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home. THE JOB: As a Front Desk Night Auditor Supervisor, you will have the opportunity to work independently while providing crucial information to all departments to successfully manage the resort. Our Front Desk Night Auditor Supervisor will be responsible to complete all required audits and reporting tasks each night. This is a highly visible role in which you directly impact the guests stay and have the ability to create memorable experiences for our guests. This position is the ambassador of the Front Desk. Responsibilities: · Supervise and support the overnight front desk team to ensure exceptional guest service and adherence to hotel standards. · Serve as the senior point of contact during overnight shifts, managing all guest interactions with professionalism. · Support and coach night audit agents/front desk staff on guest serv...