Patient Service Representative

Job description

Description GENERAL DESCRIPTION: Patient Service Representative (PSR) represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the first point of contact for patients, visitors and callers. This position provides daily support for the practice site including telephone coverage, appointment scheduling, check-in and check-out of patients (ensuring demographic and insurance information, as well as payment information is accurate and complete in the practice management system), patient referrals, and general patient communication. The PSR knows, understands, and performs all duties in a manner that is consistent with CHC’s Service Standards (attached) that promise our employees will be Respectful, Responsible, and Responsive. DUTIES AND RESPONSIBILITIES: Customer Service: - Answers the telephone with the standard greeting and a smile in a timely manner - Treat Every Patient with Care and Courtesy - Maintain a well-kept lobby and work space - Understand, abide by, and be able to explain HIPAA to patients as needed - Respond in a positive manner to questions, inquiries, and requests making every attempt to accommodate the patient’s needs an...