Customer Service Coordinator

Job description

Company Overview Firestone Airide, specializes in air spring manufacturing and technology with a history of more than 80 years of research and development on technologically advanced air springs for the global marketplace. Firestone engineers air springs and related products for commercial trucks and trailers, cars, sport utility vehicles, light trucks, mini vans, motor homes, buses, agricultural equipment, rail and industrial applications. Job Category: Customer Support Position Summary: Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: **Candidates must already be located in or around the Nashville, TN area.** - Call center-based customer support in response to a high volume of low complexity inquiries - Acting as liaison between customers, production and distribution departments related to s...