CCaaS & Cloud Telephony Administrator - (Contract/On-Site)

Job description

CCaaS & Cloud Telephony Administrator - (Contract/On-Site) Department: IT: Employment Type: Contract / Temp: Location: California: Compensation: $5,000 - $15,000 / month Description: We are seeking a highly skilled CCaaS and Cloud Telephony leader to own and optimize all voice communications across the organization. This role serves as the single-threaded owner of our telephony ecosystem, combining strategic oversight with hands-on execution. You will be responsible for call center platforms, VoIP infrastructure, dialer performance, caller ID reputation, and regulatory compliance—ensuring reliable, compliant, and high-performing voice operations that support intake, marketing, and client engagement. Responsibilities: Telephony & CCaaS Ownership - Own and manage all VoIP, CCaaS, and contact center platforms (e.g., NICE CXone, RingCentral) - Design, implement, and optimize call flows, routing, IVRs, queues, and dialer strategies - Support and enhance inbound and outbound call center operations - Ensure high availability, scalability, and performance of voice systems Caller ID Reputation & Deliverability: - Monitor and manage caller ID reputation, spam labeling, and call blocking - Le...