Customer Protection Contact Center Analyst Dutch and English (m/f/d)

Job description

Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: Our Customer Protection International team, within our Customer Support function, conducts detailed investigations of International customer activity to detect potential vulnerable gamblers and works in close collaboration with our AML team, amongst others. These investigations are conducted to ensure that the customer can legitimately support their levels of play and are protected from gambling harm. You will be responsible for performing proactive Responsible Gambling (RG) reviews followed by inbound or outbound contact with relevant customers, by telephone or other electronic means, to address potential Safer Gambling or Affordability concerns. You'll handle sensitive customer information and interact with potentially vul...