Senior Site Service Representative

Job description

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: · Develops and implements standard ATS processes for the customers’ repairable parts management and identifies opportunities for continuous process improvement · Identifies, captures, and processes repairable parts at the customers’ sites · Maintains warranty information for all repairable parts at the customers’ site · Serves as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs · Develops, prepares, and presents standard metrics and reporting to customer(s) and manager · Documents and presents cost savings opportunities to the customer(s) · Identifies opportunities to expand ATS services and works with sales and...