Manager, Applications – Patient and Experience

Job description

You’re more valuable than ever – And that’s just how we’ll make you feel. Job Summary: The Manager, Applications – Patient and Experience, provides strategic, operational, and technical leadership for Epic Patient Access and Patient Experience platforms. This role is accountable for the endto-end ownership, optimization, and performance of key patient access and experience applications including Cadence, Prelude, MyChart, Mend, and Experity Clockwise, ensuring seamless access to care, efficient scheduling and registration workflows, and exceptional digital patient experiences. In addition, the role provides leadership for a team of application analysts, setting priorities, managing resources, and ensuring high-quality delivery, system reliability, and regulatory compliance. The Manager, Applications – Patient and Experience drives technology innovation through the adoption of best practices, data-driven decision-making, and continuous improvement, while serving as a trusted advisor to enterprise leadership on patient access strategy and technology-enabled experience improvements. Qualifications Education Required: - Bachelor's degree in healthcare administration, business or relate...