Client Service Representative

Job description

Provide help desk resolution and service desk delivery support Responsibilities: - Address and resolve basic and routine support requests. - Adhere to Netsmart processes and best practices. - Escalate support requests as required. - Enter quality information into tracking systems . Create and Manage Netsmart support requests according to Netsmart best practices . - Contribute to k nowledge bases and documentation. - Identify and make recommendations to improve support p rocesses. Qualifications: Required: - Associate degree or equivalent relevant work experience - The ability to demonstrate strong customer service skills. - Excellent written and verbal communication skills. - Attention to detail. - Excellent time management skills. Preferred: Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and...