Status Board Operator - Housekeeping

Job description

Job Description The main duty of the Status Board Operator is to respond to calls and fulfill requests from guests and various departments, ensuring outstanding guest service. Additionally, the operator is tasked with assigning rooms to Guest Room Attendants (GRAs) and Utility Housepersons. Job Responsibilities: - Answer telephone calls, respond to questions and handle requests from internal and external guests according to Wynn Las Vegas guidelines; dispatch appropriate services, team members, and/or supervisors or route phone calls to appropriate departments as needed. - Monitor room assignments on Amadeus, REX, and other department-specific systems to ensure productivity goals are met - Oversee and coordinate work orders, including room moves and guest service requests. - Assigning work orders to utility housepersons such as shampoos, drapes, furniture movement, and marble polishing. - Prioritize and expedite rush rooms in collaboration with guest room attendants (GRAs) and assistant managers - Communicate with assistant managers and tower managers any essential information such as guest complaints/requests. - Monitor rooms for check-outs and ready-for-inspection as well as room...