Customer Service Support

Job description

About Us We are a rapidly growing, family-run, Australian-owned beauty company achieving strong double-digit growth year on year. At Total Beauty Network (TBN) , we’re not your average cosmetics business we’re passionate about cruelty-free, vegan, natural, and high-performance beauty. Our brands Designer Brands, INIKA Organic, Raww and Colour by TBN are recognised both locally and globally. With continued growth across eCommerce and retail channels, we are now looking to strengthen our Customer Service function with a high-performing individual who thrives in a fast-paced environment. About the Role: This is not your typical Customer Service role. You’ll sit at the centre of the business, supporting both B2B and B2C customers while also playing a key role in optimising systems, automation, and AI within the Customer Service function. You will be responsible for managing enquiries, processing orders, resolving issues, and continuously improving how we deliver service through smarter systems and automation. This role is ideal for someone who enjoys both customer interaction and working behind the scenes to improve processes and technology. Key Responsibilities: - Manage customer enqu...