Senior Key Account Manager (Distributors & B2B)

Job description

About us At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional. About the role: As our Senior Key Account Manager, you will lead the customer service relationship with our distributor partners, ensuring they deliver exceptional experiences for Dyson owners around the world. You’ll drive best‑practice sharing, training, and process improvements that fuel growth, reduce customer effort, and create consistency across markets. You will work closely with market stakeholders to identify and engage key customer service contacts, building strong partnerships that elevate our global owner experience. Key responsibilities include: Strategic Alignment Ensure dis...