Lead Strategic projects & Process Improvement manager RSA Operations

Job description

At Allianz Partners, we are seeking a Lead Strategic Projects & Process Improvement Manager for RSA Operations — a pivotal role within our global Elevate transformation program. This position is central to radically rethinking our operational processes to enhance customer satisfaction and significantly reduce internal and external costs. You will lead strategic, high-impact initiatives such as the deployment of AI copilots, Mobility-as-a-Service solutions, and other core transformation programs. With a global deployment scope, this role offers the opportunity to reshape customer journeys, drive operational excellence, and directly contribute to achieving a 5–10% reduction in RSA & Mobility costs by 2030 (vs. 2025 baseline). You will collaborate closely with regional operations leaders, RSA E2E teams, transversal functions, senior management across LoBs and Markets, Allianz Technology, and key external tech partners. This is a high-visibility, highly strategic position with global impact. What You Will Do: Lead High-Impact Global Transformation Projects: - Drive 1–2 major strategic initiatives within the Elevate program aimed at radically redesigning RSA customer journeys. - Leverag...