Lab Customer Service Representative

Job description

Job Summary The Lab Customer Service Rep will provide high quality service to internal and external laboratory customers in a high-stress environment. The CSR II is responsible for answering and triaging calls, gathering information, and documenting into a call tracking system utilizing numerous computer systems simultaneously to investigate and resolve complex laboratory issues between internal and external customers; facilitating unusual test requests; ensuring thorough follow-up and communication between all appropriate laboratory entities and customers; providing training and support to new employees, communicating laboratory requirements and policies to external customers along with reporting critical, stat and routine test results; communicating customer changes, requests, and variances to internal customers. Essential Functions: - Call critical laboratory results and document communication in Lab Information system. - Call stat laboratory results and document communication in Lab Information system. - Handle fax and call of result requests in Laboratory LIS System. - Sort results for mail to requests, enveloping and preparation for mailroom to send out via USPS. - Enter retu...