Agent, Guest Services - Night

Job description

Agent, Guest Services - Night Department: Guest Services: Employment Type: Seasonal - Full Time Location: Holland America Denali Lodge: Description: Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Be the welcoming face of unforgettable Alaskan adventures. As a Guest Service Agent, you support a world-class travel experience through our partnership with Holland America Line and Princess Cruises. From ships and lodges to motor coaches and rail cars, you help deliver seamless comfort and thrilling exploration. Your role ensures every guest feels supported, informed, and ready to create lasting memories in the heart of Alaska. RESPONSIBILITIES: - Works independently overnight to provide customer service; including problem-solving, processing guests' requests, and passing along nightly information to the morning supervisor. - Performs a variety of complex reports using multiple software systems. - Applies knowledge of company products, services, and policies to guests. - Provides general area and lodge information. - Answers all calls from guests and employees, including texting app. and radio calls. - Maintains nightly records of guest calls, room deliver...