Community Services - Housing

Job description

About the Role: The Tenancy Manager is responsible for the delivery of comprehensive, client-focused tenancy and property management services to assist customers to achieve long-term sustainable tenancies with Link Wentworth. The Tenancy Manager role requires strong people and interpersonal skills to connect and assist our customers with areas of concern regarding their property and housing needs. - Full time (35 hour work week) - Based full time in our West Ryde office with travel to properties in the West Ryde area and other suburbs as required. Key areas of responsibility include: - General tenancy and property management duties - Conducting signups of tenancies, including explaining the conditions of tenancy to the customer in accordance with policy and legislation - Promoting best practice arrears management by employing early intervention strategies for rental and non-rental arrears - Identifying and negotiating appropriate support for customers, requiring assistance to sustain tenancies and collaborating with their supports - Taking a customer-centred approach to all tenancy activities and engaging with individuals to identify their housing and lifestyle needs to create incl...