Service Design Lead (12 months - Maternity Cover)

Job description

Hours: 12 months FTC - Maternity cover. 35 hours per week, hybrid Salary: £68,000 Per Annum Closing Date: Sat, 30 May 2026 We are recruiting for a Service Design Lead to join our Journey Experience Team. If you put the customer at the heart of everything you do, enjoy working in a fast‑paced and agile environment, and have a talent for designing and delivering seamless end‑to‑end experiences that transform how our customers interact with us, then this may be the job for you! Who Are We?: Not just another building society. Not just another job. We're the fourth‑biggest building society in the UK, and what makes us a bit different is that we’re a mutual organisation. We don’t have shareholders; we’re owned by our members. Our colleagues say Skipton is a great place to work — and you could be one of them, bringing new ideas for how we can keep customers at the heart of what we do. Whatever your background and whatever your goals, we’ll help you take the next step towards a better future. You’ll be joining the Journey Experience team, consisting of 2 Service Design Leads, 4 Senior Service Design Specialists, 3 Senior Researchers and 6 Senior UX Design Specialists. Our core role is to s...