Sr. Technical Product Owner, CMDB

Job description

The Product Owner for the ServiceNow Global Configuration Management Database (CMDB) Program plays a strategic leadership role in shaping and executing the roadmap for CMDB capabilities across the enterprise. This role partners with global stakeholders, data stewards, and data consumers to ensure the CMDB evolves to meet business needs, supports IT operations, and delivers reliable data for decision-making. Key responsibilities include managing the lifecycle of Configuration Item (CI) classes, implementing Critical Data Element (CDE) changes, and reporting platform health to executive leadership. Key Responsibilities: Product Ownership: Work with stakeholders to define and communicate the vision and roadmap for the ServiceNow Global CMDB, ensuring alignment with organizational goals, IT strategies, and platform capabilities. Stakeholder Engagement: Collaborate with IT, business, and compliance stakeholders to gather requirements, prioritize features, and manage the product backlog. CDE Change Management: Oversee changes to existing CI classes, including updates to Critical Data Elements (CDEs) to improve data quality and governance. Executive-Level Health Reporting: Oversee the dev...