Veterans Service Officer

Job description

POSITION SUMMARY: This position provides services to Berks County veterans, their widows, dependents, and orphans. The position is responsible for assisting and coordinating information and programs for veterans. Responsibilities include performing a variety of administrative tasks, as well as providing benefits services to veterans and the public. POSITION RESPONSIBILITIES: Essential Functions - Counsels and assists veterans and/or their eligible family members to provide information on their entitlement to VA benefits. - Prepares and submits benefits claims on behalf of veterans and/or their eligible family members to appropriate agencies. - Establishes, maintains, and reviews the case files in terms of assistance needed and provided. - Maintains and updates veteran information in various software programs and in the veteran’s files. - Coordinates and disseminates information on County, State, Federal, and private veterans’ programs and benefits. - Works in conjunction with State and Federal veteran offices and with local veterans’ organizations to assist veterans. - Answers the phones, greets, and provides assistance/answers to inquiries and walk-in clients. - Coordinates County...