Director, Customer Solutions Coaching

Job description

The Director of Customer Solutions Coaching will sit within the Coaching team and serve as a strategic individual contributor responsible for designing and implementing a comprehensive learning and development program for Operations leadership. This role is critical to strengthening leadership effectiveness, building durable skillsets, and creating meaningful opportunities for continued career growth within leaders’ current roles. The program developed by this role will directly support Asurion’s goals of improving leader capability, increasing engagement, and reducing employee attrition across Operations. Key Objectives: Build and implement a scalable leadership development program focused on practical, role-relevant skill development Enable Operations leaders to be more effective people leaders and business operators Create clear pathways for continuous growth and development within leadership roles Improve employee experience and retention through stronger frontline and mid-level leadership Key Responsibilities: Design, implement, and continuously improve a learning and development program for Operations leadership, aligned to Asurion’s business strategy and values Identify crit...