Digital Banking Representative (Baton Rouge, LA)

Job description

The Digital Banking Representative will be responsible for maintaining a comprehensive understanding of the Credit Union's digital banking platform. They should be knowledgeable of all digital product offerings and member support policies and procedures. This role will support the department’s initiatives and goals by coordinating collaborations and ensuring effective member support across all digital touchpoints. A DAY IN THE LIFE OF A DIGITAL BANKING REPRESENTATIVE INCLUDES: - Assisting with organizing and maintaining accurate documentation, supporting department research initiatives from implementation to production monitoring. - Coordinating, organizing, and documenting department collaborations with internal/external resources to track department activities, initiatives, and goals. - Assisting in the organization and updates of documentation related to the digital user experience, ensuring accuracy and clarity of the step-by-step process for support and training needs. - Assisting and maintaining department data metrics and reporting processing tasks that include the ability to retrieve, organize, and update internal reports and improve reporting formats with self-guided train...