Technical Services Partner

Job description

Technical Service Partner – 12 month contract We’re TRGC, one of the UK’s biggest hospitality businesses, and for over 35 years we’ve been serving millions of guests across our restaurant group, Concessions. From high-street favourites to buzzing airports, our diverse portfolio including iconic brands like Barburrito offers something for everyone. It’s all about great food, welcoming spaces, and experiences people come back for. The Role: We’re looking for a Tech Service Partner to own end-to-end service outcomes across key applications and technology suppliers. This role focuses on improving service stability, strengthening supplier accountability, and shifting from reactive to proactive service management. What you’ll be doing: - Own performance and availability of core business applications (EPOS, payments, back-office systems) - Manage third-party suppliers and hold them accountable to SLAs and commitments - Lead Major Incident management with clear communication and ownership - Drive root cause analysis and long-term fixes through problem management - Deliver service improvement plans (SIPs) and measurable service enhancements - Build strong relationships with business stakeho...