Call Center Sales Supervisor

Job description

OneTouch Direct is a premier contact center provider, committed to elevating customer experiences for our partners and clients. We are currently seeking a dynamic Call Center Sales Supervisor to join our team. In this role, you will lead a team of sales representatives, focusing on driving performance and achieving sales targets while maintaining a high level of customer satisfaction. Key Responsibilities: - Supervise and manage the sales team, providing guidance and mentorship to maximize their performance. - Monitor sales metrics and develop strategies to enhance team productivity and achieve sales goals. - Conduct regular performance reviews and provide constructive feedback to team members. - Facilitate training sessions to boost the team's product knowledge and sales techniques. - Handle escalated customer inquiries and resolve any issues that may arise. - Collaborate with management to refine sales processes and improve overall operational efficiency. Requirements: - Bachelor's degree or equivalent experience in related field. - Minimum of 2 years of call center supervisory experience in a sales environment. - Demonstrated ability to lead and motivate a high-performing sales...