Swim School Customer Experience Manager - Wavell Heights QLD

Job description

Customer Experience Manager – Carlile Swim 📍 Wavell Heights, QLD 🕒 Full Time or Part Time Options 💧 Join Australia’s most respected swim school network Lead the Customer Experience Behind Great Swim Schools Carlile Swim is seeking a people-focused and experienced Customer Experience Manager to join our Wavell Heights leadership team. You will lead the Customer Experience team and deliver a warm, efficient and high-quality experience for families across every stage of their swim journey. About Carlile Swim: Carlile Swim has been a world leader in aquatic education for almost 80 years. Founded by Forbes and Ursula Carlile, we have shaped generations of swimmers through innovation, high-quality programs and a strong commitment to safety and care. Today, Carlile Swim delivers more than two and a half million lessons across Australia each year. The Role: With support from the Carlile Swim Support Office and Swim School Manager, you will lead and develop the Customer Experience team while ensuring smooth day-to-day operations. This is a hands-on leadership role, working on shift across customer experience, pool deck supervision and teaching, while maintaining high service standards acros...