Office Professional (Fairhope, Bayview)

Job description

Responsibilities Office professionals work in an outpatient, clinical setting and are responsible for daily reception duties such as fielding phone calls from consumers, verifying insurance, collecting co-pays, and scheduling and re-scheduling appointments; assisting with posting to and collecting on consumer accounts; and assisting with other administrative duties as assigned. Essential Functions: - Greets all consumers - Cancels and re-schedules appointments as necessary - Have consumers sign in - Answers telephone - Receives consumer requests for appointments/information and changes. - Records all telephone messages accurately and transfers to appropriate person timely - Handles routine requests from clinicians - Keys in no shows daily - Directs consumers to appropriate waiting area - Handles unscheduled consumers. - Requests consumers chart from medical records - Notifies appropriate clinician of consumer’s arrival - Schedules return appointments. - Reviews DSR for appointment information - Reviews clinician’s schedule and assigns appointment time - Gives consumer appointment card with next scheduled appointment - Protects and maintains the confidentiality of all records and pa...