Tier 2 IT Engineer - On-Site

Job description

Lyra Technology Group is a p rivate e quity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. About The Position: One of our operating companies, Tech-Keys, is seeking an experienced Tier 2 IT Engineer to join their team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve customers’ IT related issues. Responsibilities: - Provide IT support to internal and external customers - Troubleshoot and resolve IT related inquiries and problems - Maintain and update our knowledge base and technical documents - Ensure service delivery quality at all times Requirements: - Proven experience working as a Tier 2 IT engineer for at least 3 years - Excel...