Shift Manager Slots

Job description

Essential Functions: - Supervises Slot Attendants while developing and implementing effective strategy for managing customer service for the Slot Operations Department. - Reviews and evaluates the Operations Team performance. Takes corrective action with team members as required to maintain performance standards. - Creates weekly and daily schedules. - Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments. - Ensures application of federal currency reporting standards. - Provides courteous and helpful information to guests. Responds to guest complaints in a considerate, professional and positive manner. Shows genuine concern and empathy, actively listens to the guests and take ownership of their concerns and follows through to a resolution. - Maintains meticulous security of keys, radios and any other devices issued to them and complies with company safety standards. - Administers supervisory responsibilities in accordance with the Companies and Departments policies and procedures. - Attends all required training meetings. - Performs other tasks as assi...