Quality Assurance tester

Job description

QUALITY ASSURANCE TESTER | BUCHAREST, ROMANIA: Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further. Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, long awaiteds bucket-list trip or overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it. Role Overview: The Quality Assurance (QA) Tester – ServiceNow CSM ensures the quality, stability, and customer experience of ServiceNow Customer Service Management (CSM) solutions. This role validates customer‑facing functionality, AI‑assisted support experiences, and platform changes to ensure they meet defined business, UX, and product requirements before release. In addition to hands‑on testing, this role contributes to writing user stories, supports acceptance criteria definition, and helps coordinate testing activities for ServiceNow platform upgrades and service pack releases. The QA Tester works closely with UX teams, Service...