Member Support Lead

Job description

Company Overview: Function was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to make sure people don't suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024 , and is venture-backed by Andreessen Horowitz (a16z) . Hundreds of thousands of members have joined Function to take control of their health. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action and a growth mindset. Function fosters a collaborative and dynamic environment, where every day we are building the future. Role: The Member Support Lead plays a pivotal role in owning day-to-day team operations and acting as the operational point of contact (POC) between frontline agents and leadership (i.e. your manager and beyond). You will support a group of 10+ Member Support Agents (MSAs), including 2+ Senior MSAs, ensuring workflow efficiency, quality, and alignment with operational goals in real time. This role reports to the Manager of Member Support. As a Lead, you wi...