Customer Service Representative

Job description

Transit Team, Inc. Employer of choice! Voted best company to work for by US News & World Report for 2025-2026. Transit Team is a provider of paratransit transportation services in the Twin Cities metro area. As a Metro Mobility Demand Customer Service Representative, you will be the voice of our company in every interaction with our clients . The Metro Mobility Demand service is designed to serve certified Metro Mobility riders in the Twin Cities metro area. Daily job duties include: answering customer phone calls, booking ride requests for customers, canceling rides requests , providing ride ETA data, making outgoing calls to customers informing customers of their next day’s ride times and explaining the policies regarding Metro Mobility system and service. Two o n-site shifts available: Wednesday - Sunday: 7:00AM-5:00PM at $18.25/hour Sunday - Thursday: 8:00AM-6:00PM at $18.00/hour Qualifications: Clean criminal record Good communication and computer skills: Prior customer service skills a plus Familiarity with the Twin Cities metro area We Offer: Paid Training Paid Holidays: 2 Weeks of PTO Medical, Dental, Vision, and Life Insurance 401K with up to a 4% company match Employee As...