IT Support Technician
Rhode Island Medical Imaging · Warwick, Rhode Island, US
SUMMARY: This position is located on-site at our corporate office in Warwick, RI. The IT Support Technician is responsible for the end user computing environ...
Job description
SUMMARY: This position is located on-site at our corporate office in Warwick, RI. The IT Support Technician is responsible for the end user computing environment, including laptops, computers, and peripherals and how hardware communicated with operating systems and user programs. This position contributes to the overall operation of the organization and customer deployments by maintaining corporate-wide networked resources including hardware and software deployment and installation. The IT Support Technician engages in troubleshooting and problem resolution for hardware, software, networking, and user accounts using diagnostic and help request tracking tools, as well as in-person, hands-on help at the desktop level. SCHEDULE: - Monday-Friday - Day shift PRINCIPLE DUTIES AND RESPONSIBILITIES: - Set up, install, and maintain new laptops, computers, clinical workstations, peripherals, and software to allow end users to execute their jobs. - Interact professionally with internal and external end users from all levels of customers to help them better interact with technology and troubleshoot related issues. - Triage issues for and with end users; resolve issues where possible. Record, t...