Customer Service Representative - Remote Eligible

Job description

Overview Are you the pride of the litter with your knowledge and top-notch customer service? Do you buzz like a bee around a computer keyboard? Are you nuts about pets? If you'd like to be part of Pet Central (our Livonia, MI based headquarters), providing top notch support to our Neighbors (yes, our customers are our "Neighbors") ... then come work in the neighborhood you love! Responsibilities/Qualifications: The full-time Customer Service Representative ( Neighbor Service Coordinator) will be responsible for assisting with key initiatives designed to differentiate Pet Supplies Plus as a superior provider of customer service. This position will be responsible for responding to and disseminating incoming communication and information from Pet Supplies Plus Neighbors to the stores and key departments via email and phone. The Neighbor Service Coordinator key responsibilities include: - Answering neighbor requests or inquiries concerning store service, products, company loyalty programs and other services via phone and email. - Working with stores and the field management team to resolve neighbor complaints in a timely, efficient and professional manner. - Maintaining records of inco...