Business Systems Consultant - Quality

Job description

Overview Drive the implementation of company-wide business projects and initiatives focused on enhancing productivity. Ensure thorough testing, particularly for the Contact Center, UTS, Insurance Operations, and Marketing units, covering new projects, system enhancements, change requests, and interdepartmental processes. Oversee all phases of software quality testing to confirm that implementations are defect-free and perform as expected, with no unintended impact. Collaborate closely with the Project Management Office (PMO) and Application Development and Solutions Delivery (ADSD) Team. Collaborate with Business Systems - Support, as needed, to ensure timely communication of system changes. Provide technical support to the Contact Center, based on business need. Work hours will align with the operating hours of PMO and ADSD teams and Contact Center hours of operation. Responsibilities: What you will do: - Maintains a clear understanding of Gerber Life Contact Center systems. - Translate business needs and processes into clear, actionable system requirements and specifications. Develop and maintain documentation for IT applications, including system requirements and test scenarios,...