Client Support Analyst

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title: Client Support Analyst About your role: As a Client Support Analyst, you will provide primary front‑line support for clients, resolving day‑to‑day issues related to production, quality, delivery, and specifications. You partner with operations, technology, and product teams to drive timely resolutions, ensure clear communication, and support continuous improvement. This role requires professionalism and discretion in a sensitive, regulated environment and is subject to an extensive background check. What you'll do: - Respond to client inquiries via phone, email, and/or a ticketing system, documenting cases and actions taken. - Work with the production team to audit...