Patient Representative

Job description

Job Title: Patient Representative Department: Potsdam General Surgery Location: 50 Leory St. Potsdam NY 13676 Hours Per Week: 40 Schedule: Monday - Friday, 8am-4:30pm or 8:30am-5pm SUMMARY: Utilize electronic medical record (EMR) modules and other office equipment to perform all clerical tasks in an efficient and timely manner. Works in collaboration with physicians (MD, DO), Physician Assistants (PA), Certified Nurse Midwife (CNM), and Nurse Practitioner (NP). RESPONSIBILITIES: Patient Care Support & Communication : Assist providers by supporting patient encounters, ensuring accurate documentation in EMRs, and maintaining open communication with the care team, patients, and caregivers. Administrative & Scheduling Duties : Manage clerical tasks such as scheduling, referrals, phone communication, record preparation, and collection of payments. Help maintain efficient patient schedules and support billing and insurance inquiries. Compliance & Quality Assurance : Ensure adherence to organizational policies, healthcare regulations, and DNV accreditation standards. Collaborate with management to resolve clerical issues and enhance patient service quality. Team Collaboration & Continuous...