Mgr Customer Insights and Analytics - PCC

Job description

Overview Mgr, Customer Insights and Analytics: Working under minimal supervision of the Sr. Director of Customer Operations, referring only exceptional problems and issues for management review or approval, the Manager, Customer Insights & Analytics works closely with our customers and suppliers providing an in-depth range of customer related data analysis and reporting. Specifically, the Manager collects and analyzes customer data to identify strengths and opportunities. Contributes to the development of a customer focused customer experience (CX) roadmap. Manages and reports on the execution of the roadmap. In addition, the analyst collaborates cross-functionally with stakeholders to turn data insights into actions which provide measurable improvements to the customer experience. Monitors and measures the impact of customer experience initiatives and KPIs to identify ongoing enhancements. The Manager leads the demand planning process for the TIDC and delivers accurate forecasts through data analytics in combination with coherent demand storylines. Supplies Senior Leadership with operational direction regarding demand planning, forecasting and sales and operational planning. What...